help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen wake is no longer working on my Versa 4

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2024 06:58 - last edited on ‎02-06-2024 02:48 by Fitbit Moderator

‎02-05-2024 06:58 - last edited on ‎02-06-2024 02:48 by Fitbit Moderator

Versa 4 stopped showing time “passively “ when I raise my wrist. I have to press the button to get the time display.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-05-2024 07:35

‎02-05-2024 07:35

JohnnyRow_0-1707147138909.png

 

JohnnyRow_1-1707147287288.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
2 REPLIES 2

‎02-05-2024 07:35

‎02-05-2024 07:35

JohnnyRow_0-1707147138909.png

 

JohnnyRow_1-1707147287288.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎02-06-2024 02:51

In response to JohnnyRow

‎02-06-2024 02:51

Hi there, @vajohn. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post. We're here to help you to sort out the inconvenience with the screen wake feature on your Versa 4. 

As @JohnnyRow has shared with you, when the screen wake no longer works, that often means that you have accidentally gotten "sleep mode" turned on in "quick settings". Sleep mode intentionally prevents screen coming on with wrist turn so as to not accidentally make light at night. To turn this setting off, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Let us know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes