Screen wake isn't working on my Versa 4

[Goldfogle]

why doesn't my versa 4 light up when arm is raised?


Moderator Edit: Clarified subject

[LZeeW]

Hello @Goldfogle and welcome to the Community.  The touch screen is very sensitive and it's possible to make changes without realizing it.  Please try the following and see if it helps.  Please swipe down on your screen to go to your Quick Settings.  The bottom center icon (looks like a watch) controls your screen wake.  If it is bright teal, tap it to change the setting back to wrist and button.

[MarreFitbit]

Hi there, @Goldfogle. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We're here to help you!

I agree with @LZeeW. Please go to your quick settings and check if the screen wake has been accidentally turned off. To do so, swipe down from the clock face on your watch to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work or doesn't describe your issue, probably your Versa 4 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?