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Skin Temperature and Alexa are not working on my Versa 4

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‎09-28-2023 11:10 - edited ‎09-29-2023 08:49

‎09-28-2023 11:10 - edited ‎09-29-2023 08:49

New to Versa 4, two function's that do not work are skin temperature and Alexa.  I have worn my watch for 7 nights and there is no data for skin temperature.  I have tried to set up Alexa in the Fitbit app but when I get to the screen to allow Fitbit access and I click on the Allow button it starts a loading blue line on top of the app and stop 1/4 the way thru.  Then nothing, if I click the allow button again, I get an Were sorry screen with a 400 bad request.  Anyone had these and resolved it?

Update: I was able to resolve the Alexa problem by signing out of the MacAfee live safe on my phone then trying the Alexa tile install on my Versa 4 and it worked!

Moderator Edit: Clarified subject

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‎09-29-2023 08:35

‎09-29-2023 08:35

Hi there, @mprice1234. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Versa 4. 

I've seen you contacted our Support Team after posting but your chat got disconnected. If you still need help, my best advice to you is to chat with us online or give us a call again. Click here to get connected again. 

Maria | Community Moderator, Fitbit


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