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Sleep Score Issue

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‎10-31-2023 09:51

‎10-31-2023 09:51

My Versa 4 has not recorded my sleep score for the past two nights and 4 nights total of the past two weeks. My Fitbit records my time and sleep stages normally every night. I have tried all the tricks. Deleted and Reloaded the app. Rebooted my phone. Logged out and logged back. I talked with help support on the online chat. They were unable to correct the issue as well.  This problem started happening after the most recent update of the Fitbit/Google app. I have never had an issue, like this, after an update. 

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‎11-01-2023 13:31

‎11-01-2023 13:31

Welcome to the forums @WickedEasyE.

Thank you for taking the time to share this difficulty in the community. I'm sorry to know that it's still not fixed.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, as they already have your case number, please keep in contact with them one more time with this information and keep an eye on your inbox. 

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