Sleep readings fail and activate calls on my Versa 4

[steelblueeyed]

I have had two of these versa fours both of them have had the same scenario the readings that you check every morning about the following nights sleep are always inconsistent when I’ve called customer support they’re really not very helpful. They told me that I needed to do a factory reset which I did it worked for about three days and now it’s back to sporadic sleep readings maybe one day in a week it will read my sleep correctly, meaning it breaks it all down the other remaining readings are very elementary which really don’t tell you anything! When you do a factory reset, it takes a few hours to go through everything and set it back up, face styles, and all the other settings that you may have. Another thing I noticed is being able to receive calls on your watch. Lots of times it will not sync and lots of times. It just does not work no matter how many times has been updated rebooted or reset. It just does not work. If I remember correctly before, there was an update on the watch or the software, there was a setting on the software on the watch where you would also initiate the on wrist phone calls I do not see that on the settings of the watch anymore. Out of all the things they’re supposed to be available on the watch the two things that I really pay premium for do not work receiving calls on your watch and breaking down your sleep so you can analyze it when you wake up in the morning, and as far as the customer service, it is really not very helpful !  

Moderator edit: clarified subject.

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @steelblueeyed!

Sad to hear that you're having issues with your Versa 4. Regarding sleep tracking you most likely could improve results by setting up a sleep schedule and/or changing sleep sensitivity. Please have a look here to see how that's done:

How do I track my sleep with my Fitbit device? 

Also your phone seems to have issues keeping up Bluetooth connection to your Versa 4. First please check if it meets Fitbit's current system requirements:

Fitbit System Requirements 

You might also have a closer look here to find a solution concerning missing notifications:

How do I get notifications from my phone on my Fitbit device?