Versa 4 stopped tracking my sleep score

[Tbakalar]

My brand new Versa 4 has stopped providing s sleep score. This past week it only worked 2 out 5 nights. I have not done anything different. Very frustrating. 

Moderator Edit: Clarified subject

[Lyndac72]

Same with my Versa 4.  My 3 always gave me a score.  I know it’s not how I’m wearing it

[Pdg34]

My versa 4 stopped tracking sleep score.  Then it shows on the App Health data but no O2 saturation. Nothing shows on my watch or my phone app.  Not happy. 

[Guy_]

Hi, this seems like a problem with a version of the Fitbit App as others are also affected.

[tractorlegs]

We had a Versa 4 system update a couple of days ago that was odd - it hung up my Versa 4 so it would not sync with the app, and I stopped getting sleep score, etc. I solved the issue by resetting the Versa and deleting/downloading a fresh copy of the app (Android). In the process Of pairing the phone with the watch, the update downloaded and installed correctly. Problem solved - I would think that this would work for @Tbakalar @Pdg34 @Lyndac72 too. 

[Lyndac72]

Thank you. Now my touch screen doesn’t work so my watch is frozen so my battery dies fast. I’m going back to my versa 3

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[Pdg34]

Mine seems to be working now. But lost 2 days of data.