Smart wake alarms aren't working on my Versa 4

[heatherysmith]

I recently got a versa4 after my versa2 stopped working, and one of the main reasons I stuck with fitbit was for the smart wake feature, which had been a real game changer.

After using it this week, though, I don't think it's working - this morning I had two alarms set for 6am and 6.15am (better safe than sorry!), both on Smart Wake. I woke up at 6.38am, looked at my fitbit, and then as soon as the screen lit up the alarm came on. Although it's a possibility the alarms worked and I snoozed them in my sleep, I'm pretty sure this isn't the case.

This happened the previous day, but I assumed I had set it wrong. I double checked last night just in case, so I'm pretty sure it's not user error!

Any advice?

Moderator Edit: Clarified subject

[Guy_]

Hi @heatherysmith - it is true the vibrations on the Versa 4 are weaker and it's possible to miss them, however others have reported issues with the alarms not working properly.

Try restarting the watch to see if it makes a difference and if it is still not working and you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

You then have the option to get a Versa 2 or other makes.

[Talahthas]

Welcome back to the Fitbit community, @heatherysmith!

Besides what @Guy_ already mentioned, please make sure that you're wearing your device tight enough to sense it's vibration alarm. You might also enhance your device's vibration intensity. To do so, first press the side button of your Versa 4. Next swipe to the Settings tile and tap that. Then swipe to the Vibration and Audio tile to tap that. There you can switch to Strong.

You should also be aware that Versa 4 will automatically switch any alarm to snooze if that has been running for 60 seconds without any user interaction.

[MarreFitbit]

Hi there, @heatherysmith. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Versa 4. @Guy_ @Talahthas Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.