Step count went from 13,00 to 300,000 on my Versa 4

[AnnSy24]

While I was syncing my Fitbit it suddenly went crazy and the step count went from 13,000 to over 100,000. I closed the app and restarted both my iPhone and Versa 4. When I restarted the steps had gone up to 300,000! I migrated over to Google a couple of days ago. The website is also showing hundreds of thousands of steps 
Anybody had the same issue? My average step count is now totally screwed

Moderator edit: clarified subject.

[ManuFitbit]

It's good to see you participating in the community @AnnSy24 

Thank you for sharing the details regarding the Versa 4 and the steps that you already did in order to fix it. 

I'd suggest you to go at the upper left corner on the Today Tab in the Fitbit app and confirm if you are using Mobile app, that will count steps using your phone even if you forget to wear your Fitbit.  Steps counted by Mobile Track using your phone will be uploaded to your Fitbit dashboard.  To unpair it, please click on the phone icon and select unpair.

[AnnSy24]

Thanks for the suggestion. I checked and my device is not connected to Apple Health. I have deleted the steps and calories from yesterday (I’d rather be down 13,000 than up 280,000!) and everything seems to have gone back to normal.

Sent from my iPad

[JohnnyRow]

What @ManuFitbit was saying had nothing to do with Apple Health.  So-called "Mobile Track" is when you have "Phone" listed as a connected device.  When that is the case, some people find that they seemingly randomly get tens to hundreds of thousands of thousands or millions of steps added, and then are stuck with them.  These people find usually that this gets prevented by removing "Phone" from their list of connected devices, which they often did not even realize was there int the first place.  But if you seem to good now, maybe that was not your situation; just something to keep in mind if run into in the future.

But, what I am mystified by is, how in the world were you able to remove just one day's steps? Please do let us know.

[AnnSy24]

Hi, I looked it up and you can delete data from the app. Go to the activity, then ‘manage data’ from the menu at the top right. You can delete data from there.



Sent from my iPad

[JohnnyRow]

So you deleted all the steps for that day, not just the extra added ones, right?

[AnnSy24]

Yes. I could only find a way to delete them, not to edit them.
Sent from my iPad