Steps decreased after reaching my goal

[SaltsAthlete]

Hi, I set myself a 10k a day goal and have been militant about reaching it. Last night I reached my goal on my watch and now it’s synced with 250 less steps. 
It’s really annoying as it’s ruined my streak. Has this happened to anyone else? 
I’ve turned both devices off and on. Resynced and nothing is working. Would appreciate any advice - even if I can manually add 250 steps to reach 10k so I know I’ve achieved it. 
Thanks 

[mcrocker]

Yes. I have entered manual activities as well and they are not saved or disappear the next day. I am a step ‘streaker” too and this is killing me. Have catted and escalated problem twice. They say it’s a known issue and are working on it.bits been well over a month. I used to love my Fitbit.

[SaltsAthlete]

Thank you for letting me know. Wow a month to sort step count. I may look to return it as this is very frustrating.