Sync is not happening properly in the new app

[ChinmoyJana]

Sync is not happening properly in the new app. I restarted but sometimes it happened sometimes not. The new update might be the issue. Please fix asap

[ManuFitbit]

Welcome to the forums @ChinmoyJana.

I'm sorry to know the situation with your smartwatch.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the instructions listed here.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[dianewordsmith]

This has become a repeating problem for me too. I've had to restart my Versa 2 twice in as many days just to get the time to update and the sync to go through. Very problematic. I'm worried that my smartwatch is transforming into a watch. But, I guess, if it won't sync to get the right time, it won't be good for that either. The new app interface is a huge step backward. 

[Monikutty]

This happens at least 3 to 4 times a week. I do all the things you suggest and still continues!!

[Guy_]

Hi @ChinmoyJana @Monikutty @dianewordsmith - this may be related to the new app.

Probably best to look in "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums where you will see more fully the issues.