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The GPS in my Versa 4 stopped working

‎03-22-2025 16:16 - last edited on ‎03-24-2025 11:09 by Fitbit Moderator

‎03-22-2025 16:16 - last edited on ‎03-24-2025 11:09 by Fitbit Moderator

Gps stopping working recently. Just keeps saying gps connecting. I've done everything from factory reset to everything. Nothing has fix the issue

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-24-2025 11:11

‎03-24-2025 11:11

Hi there, @jamiep1105. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the GPS on your Versa 4 is not working properly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.

Maria | Community Moderator, Fitbit


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Thursday

In response to MarreFitbit

Thursday

No! I'm still waiting on an email. I was told the team would email me to tell me what happens next.

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