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The GPS on my Versa 4 is not accurate

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‎09-03-2023 08:16 - last edited on ‎09-23-2023 03:56 by Fitbit Moderator

‎09-03-2023 08:16 - last edited on ‎09-23-2023 03:56 by Fitbit Moderator

I have a Versa purchased this year and the distance and elevation is consistently inaccurate, like by many kilometers. I have looked at the results from other people having the same issue on here and it is not useful. I wait until my watch says the GPS is connected before I start my exercise. The Versa 4 has built-in GPS so it should be working without my phone, but it is consistently wrong to the point where I don't see the value in using the watch anymore. Is my watch just a dud? Can I get a replacement?

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎09-23-2023 00:00

‎09-23-2023 00:00

Hi @liakbrands

Unfortunately (from my own testing) the built in GPS on the Versa 4/Sense 2 is very poor. This is due to the placement of the GPS antenna. The antenna window is at the back of the device, not ideal for something that requires a clear line of sight.

The new FW update is supposed to introduce the ability to use connected GPS (using your phones GPS) which should help. Obviously this means having to keep your phone with you though. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎09-23-2023 04:06

In response to N8teGee

‎09-23-2023 04:06

Hi there, @liakbrands. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I understand where your concern is coming from. @N8teGee Thanks for your participation here! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Best Answer

‎09-25-2023 11:24

In response to MarreFitbit

‎09-25-2023 11:24

Hi there,

Yes I have spoken with support and did as they asked and my watch is still
malfunctioning.

Thanks,

Lia
Best Answer

‎09-25-2023 11:25

In response to N8teGee

‎09-25-2023 11:25

Thanks N8teGee, hmm that's very annoying. Thanks for the intel. I got the
versa 4 so that I WOULDN'T have to carry my phone with me. Definitely not a
fan of this watch.
Best Answer

‎09-27-2023 13:26

‎09-27-2023 13:26

My Versa 4 has the same issue with poor GPS accuracy and with the Fitbit just deciding to stop my bike ride before I’m finished. I complained shortly after getting the Versa 4, but they would not refund because I was past 45 days. They sent a replacement refurbished unit, which has better battery life than the original, but GPS accuracy is still not dependable. Today for instance, I rode 48 miles, but the Versa 4 just decided I was done riding after only 36 miles.  This is my 5th Fitbit, but certainly be the last one.

Best Answer

‎09-27-2023 14:06

In response to DisapntdFitter

‎09-27-2023 14:06

Dang. I spoke with Fitbit again today and they said the same thing, no
refund after 45 days. So far no replacement, although I am trying. But
honestly, I really don't even want a Fitbit anymore. This will also be my
last one unless they do better. This much $ for a watch that doesn't work?
Nope.
Best Answer