The alarm app on my Versa 4 is no longer there

[RobynBM]

I set an alarm yesterday. 

Today the app is gone from my watch. I looked on the app on my phone. It is still installed. When I go to tiles and add tile it just goes back to manage tiles. It seems there is no way to add alarms back in. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @RobynBM  see if this article helps you - click to read

[RobynBM]

No sadly not. I've tried everything - restarting fitbit. Restarting phone. Bluetooth on /off.

Opened fitbit app in phone. Tiles. Add tiles. It just goes back to the manage tiles screen doesn't let me add anything. Alarms is installed. Just not showing on phone app or watch. 

[MarreFitbit]

Hi there, @RobynBM. Welcome to the Fitbit Community Forums. I'm sorry to hear that the Alarm app is still not showing up on your Versa 4 despite the steps you've done so far. I understand where your concern is coming from. We're here to help! @Odyssey13 Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they're now assisting you to solve this issue. If the steps that our team provides don't work, please feel free to let them know. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[dchavarin1]

Same thing is happening to mine. I got back the alarms somehow but it’s gone again. So frustrating 

[LizzzD.]

Mine is doing the same thing!