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Trying to connect with Versa 4 for update

‎01-06-2026 13:16 - last edited on ‎01-06-2026 16:34 by Fitbit Moderator

‎01-06-2026 13:16 - last edited on ‎01-06-2026 16:34 by Fitbit Moderator

My Versa 4 needs an update.  It's already connected to my IPhone but when I launch the update through the app, the Versa says its "trying to connect" but never does and the update fails.  I've tried forgetting/re-connecting the device on the app, deleting and reinstalling the app on the i-phone, deleting the Versa from I-phone bluetooth and reinstalling, "replacing" the Versa on the app, factory reset of the Versa -all to no avail.  Now I'm stuck with the Versa in the new device mode - set language at english, then it locks up "trying to connect" for the update and goes no further.  It's useless in its current status.

Can anyone help?  Thanks much.

 

Moderator edit: clarified subject.

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1 REPLY 1

‎01-06-2026 16:13

‎01-06-2026 16:13

A warm welcome to the forums @wrwest11yahoo. 

Thank you for taking the time to share the information regarding the difficulty with Versa 4.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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