Unable to make or receive calls with Fitbit Versa 4

[Violet77]

Hello,

my versa 4 isn’t working properly.  Throughout the day a phone icon pops up on top of screen with a line through it.  I’m not able to make a call on my phone or receive one.  This all started about 7 days ago when I did an update.  Don’t get me wrong, I love my versa Fitbit four. But with all the aggravation, I’m having with it, just makes me think about going a different route.

Moderator Edit: Clarified subject.

[ManuFitbit]

Hi @Violet77. A warm welcome to the community forums.

Thank you for taking the time to share the details with me regarding this situation with your device.

Please try the following troubleshooting steps:

• Make sure you're using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Keep in mind Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect.