Unable to use Google Pay on my Versa 4

[Chereep]

I've been able to set up a card in my google wallet on versa 4 but when I go to pay, I get "contactless error" and won't allow me to pay. I've tried restarting phone & versa 4, uninstalled Fitbit app & re-installed with no luck. it was all working until I got a new phone but have set it all up as per manual etc.

Moderator Edit: Clarified subject

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @Chereep.

Thanks for letting me know about this situation in regards to the wallet using your Versa 4. Thanks for your efforts on the steps you've followed to process the payment, I recommend you to remove the card and readd it again, these are the steps to do so:

- On your Fitbit device, open the Google Wallet app .
- Swipe to the card that you want to remove.
- Tap the card.
- In the top right, tap More More and then Remove payment card.

Let me know how it goes once you've done this, please.

[Chereep]

Have tried this and no luck.

[Talahthas]

Welcome to the Fitbit community, @Chereep!

This might sound like a silly question first, but can you use the concerning payment card to make payments using Google Wallet on your new phone?

[Chereep]

Yes, can use contactless on my phone with no issues

[Talahthas]

Thanks for reporting back, @Chereep.

Do you have the chance to temporarily add another payment card to your Versa 4 to ensure that NFC in general still is working on your device?

[Chereep]

I have added another card to device and this has worked so appears it must
be an issue with the card. I will contact bank to see if there is
something they can do.

[Talahthas]

Thanks for reporting back, @Chereep.
Did you use Fitbit Pay instead of Google Wallet before switching to your new phone?

[Chereep]

I was using google pay on my other phone