help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updated to Google Account, can't change clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2023 12:37

‎10-17-2023 12:37

I can't change my clock face since syncing to Google. It also lost all my data in the process. Not happy!

Best Answer
0 Votes
1 REPLY 1

‎10-18-2023 08:16

‎10-18-2023 08:16

Hi there @Alison2444, welcome to the community. 

Thanks for sharing the situation with us. 

I'd appreciate it if you could provide a screen shot of the error message you see when attempting to change the clock face so I can better understand what's going on. Please be aware that some of the frequently performed actions within the app have changed.

I'd advise reading this article, which explains how to change the clock face using the new interface in the best possible way.

Referring to the data that was lost. I advise you to log out of your account and then log back in.

Best Answer
0 Votes