Versa 4 Accuracy issues

[snagarwal]

Hey Team,

My FITBIT do not calculate accurate steps, when I ride my bike it includes the riding to my steps, I am facing major issue due to this as I daily ride my bike (petrol bike), where I do not do any physical activity.

Not just this my floors and zone minute are also incorrect, zone minute are incorrect mostly as it take bike riding as a cardio..

Please help I am facing this issue since last 11 months I brought this, while my fitbit versa too was very accurate.

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @snagarwal, welcome to  the Fitbit Community! It's great to have you here!

Let me tell you that several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity. Let me recommend you the following article: How do I wear my Fitbit device?

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

• Walk at a normal pace
• Don’t hold anything in your hands
• Put your arms down at your sides, swinging naturally
• Count 1 step for each foot
• To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance.
2. Move your hand up gently to check the step count on your device.

About your daily activity reading check this article please: How does my Fitbit device calculate my daily activity?

And as a recommendation check frequently if there is any new update available, that helps many users to improve their situations. You can learn about in this article: Update your Fitbit device.