Versa 4 Can’t sync to phone, screen inactive

[Higginsa]

• When I took my fitbit versa 4 off the charger the screen was black. I could not get it to turn on. I tried replacing it on the charger. No response. I did a hard reset. The fitbit logo came on then there was flashing then a red x. I tried again to put it back on the charger. It is no longer connected to my phone. I cannot get it to reconnect or for the screen to do anything other than show the logo if I do a reset. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Higginsa.

Thank you for sharing the inquiry regarding your Versa 4 and for trying to fix it on your own. I'm sorry to know the inconvenience. 

Please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, confirm that you've also completed the restart procedure described here: How do I restart my Fitbit device?

Please, if the device is no longer connected to an account, see this article: How do I set up my Fitbit device?

[Higginsa]

I have tried all of these things. I can’t get it to do anything other than occasionally show the fitbit logo.