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Versa 4 - Device offline in Alexa app

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‎02-11-2023 22:19 - last edited on ‎02-27-2023 15:49 by Fitbit Moderator

‎02-11-2023 22:19 - last edited on ‎02-27-2023 15:49 by Fitbit Moderator

Ever since I installed Alexa app, every time I go to device settings, it says my device(versa 4), is offline. How do I fix this? I have tried everything.

 

Moderator edit:  updated subject for clarity

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‎02-27-2023 15:52 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

‎02-27-2023 15:52 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

@Jamesburdge1029  A warm welcome to the Community! 

Is your Versa 4 paired to your account?

If not, please set it up again. 

Also take into consideration:

  • Keep your phone within 30 feet of your watch.
  • Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for your voice assistant to work.
  • Your phone must have an internet connection, either through Wi-Fi or a cellular data signal.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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