Versa 4 Hourly Activity setting does not "stick"

[Zorba]

When I change the hours from 8 houts {"9 to 5") to 9 houts ( "9 to 6") the new setting holds for only a short time and then, unexpetedly, reverts to the original "9 to 5" interval.

Can anyone help me debug this issue?

Thnks,

Zprba

[MarioSFitbit]

Hi @Zorba and welcome back to the forums. 

I appreciate your message regarding the hourly activity setting. 

Could you please verify if there is a firmware update available for your device? How do I update my Fitbit device?

I'll be glad to suggest you the proper help article: How do I change my main goal on my Fitbit device?

[Zorba]

Thank you for the quick respons.

I updated both the  Versa 5 firmware and the Iphone fitbit  app to verion 5.5. Unfortunatrly the problem persists.

[Zorba]

Please see my latest post and let me know if you have any additional actions I can take to resolve this problem. Thanks.

[MarioSFitbit]

Hi @Zorba and welcome back to the forums. 

Thanks for your message and for the troubleshooting steps you tried. 

Could you please confirm if you tried these steps, in order to perform the change you want? 

In the Fitbit app:

1. Click on the gear icon. 
2. Swipe up > Activity.
3. Hourly Activity > select the start and end time.
4. Click on set goal (which is located at the bottom of the screen). 

[Zorba]

Yes, Exactly.

[MarioSFitbit]

Hi @Zorba and thank you for your message. 

Since you have already performed all the suggested steps and troubleshooting, please allow me to suggest you to contact support, since they have more tools in order to find your options: Contact Us. 

[Zorba]

I talked with a firbit support member, he confirmed the problem in his own phone  and escalated the issue.

Thanks again for your support.