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Versa 4 LED stopped working

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‎08-20-2024 08:52 - last edited on ‎08-20-2024 16:06 by Fitbit Moderator

‎08-20-2024 08:52 - last edited on ‎08-20-2024 16:06 by Fitbit Moderator

I got my Versa 4 in March. A few days ago I went to the beach and left my Versa 4 in my backpack as I always did with my old Versa 2. After that, it stopped working: the green LED is not working, so it can't record my steps, bpm, sleep and it doesn't turn on when moving my wrist. It was really hot that day, and my thought is that it got damaged because of the high temperatures. I tried contacting the assistance because it still has a warranty, but they are not helping, just asking the same dumb questions.

Do you have any advice? I tried restarting it and resetting to factory settings, nothing works, sometimes it starts working for an hour or so, then it stops working again.

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‎08-20-2024 16:05

‎08-20-2024 16:05

Hello there @chiara.ggi, welcome to the Fitbit Family. 

I appreciate your patience and the time you’ve spent working with our support team. I understand that following troubleshooting steps can be frustrating. Please know that they’ll provide information about your warranty options once you’ve completed all the necessary steps.

Please continue to work with them to resolve this issue.

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