Versa 4 - Red cross

[Peteb2810]

• A couple of weeks ago I noticed my Versa 4 seemed to be running out of battery more quickly. Needed recharging every 24 hours as screen was black. Then I noticed that when I connected it to the charger it was showing 86% so seems  battery is not the issue. Now, the screen goes black and when I hold the power  button the fitbit logo flashes and then I get a red cross before the screen goes black again. Any ideas? It's about a year old. . 

Moderator edit -updated subject for clarity

[MarioSFitbit]

Hi @Peteb2810 ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear the screen of your Versa 4 goes black and when you hold the power  button the Fitbit logo flashes, and then it gets a red cross before the screen goes black again. 

I'll be glad to suggest you some steps : 

Please, try to sync your device, as shown in the following help article: Try to manually sync your Fitbit device.
Does the app show a pop-up ? 

Also, restart your Versa 4 : How do I restart my Fitbit device?

[Peteb2810]

I cannot get the fitbit to re-start. When I hold the power button, the
fitbit logo flashes and then a red cross appears.

Then the screen goes black again.

[MarioSFitbit]

Hi @Peteb2810  ! Welcome back to the forums ! 

Thank you for your message. I'm sorry to hear the issue still persists despite the troubleshooting steps. 
I appreciate your efforts. 

I suggest you contact support, since they have more tools in order to find your options. Contact Us.

[ElyceB]

This has just started happening to my daughter’s Fitbit. And we haven’t been able to resolve it. Did you find a solution @Peteb2810 

[Peteb2810]

I spoke to Fitbit support yesterday.  It looks like it may be an issue with the device. They are due to get back to me about the warranty situation.

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They have just told me they are going to replace the device.

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Moderator edit - Merged messages

[MarioSFitbit]

Hi @Peteb2810 Welcome back to the Forums ! 

Thank you for your confirmation about contacting support. I'm happy to know they are going to replace your device. 

@ElyceB Welcome to the Community !

Could you please confirm if you have already tried to manually sync and to restart your device, as I suggested here ? 

[jonnyVTEC]

After years of faithful service this has happened at the last 3 weeks of football, Its infuriating and clearly something somehwere has trigger a mass error state on the devices. 

[MarioSFitbit]

Hi @jonnyVTEC ! Welcome back to the community. 
I appreciate your message, and I'm so sorry to hear this has happened in the last 3 weeks of football. I understand your feelings about the situation. 

Could you please confirm if you have already tried to sync your device, as shown in the following help article: Try to manually sync your Fitbit device.
Does the app show a pop-up ? 

Also, have you tried to restart your Versa 4 ? How do I restart my Fitbit device?

[jonnyVTEC]

Yes done everything a couple of times and since the last attempt it simply doesn’t turn on now. Just boot loops or red x.

last ever Fitbit product I’m buying 

[MarioSFitbit]

Hi @jonnyVTEC and welcome back to the forums. 

Thank you for your message. I'm sorry to hear the issue still persists despite the troubleshooting steps. 
I appreciate your efforts. This is definitely not the experience we want for our users, and I understand your feelings about it. 

I suggest you contact support, since they have more tools in order to find your options. Contact Us.

[jonnyVTEC]

I will contact support, interestingly I’ve been using my wife’s versa 3 and that now also seems to have the same issue!!