Versa 4 - Setup doesn't seem completed

[Nola23]

I have a new versa4 that my phone says is connected and synced.  However, I cannot get past the "To Get Started, download the Fitbit App to phone" screen on the watach. I have a Fitbit account.

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @Nola23, welcome to  the Fitbit Community! It's great to have you here!

Let me help you with the setup of your new Versa 4.

When you usually set up your device for the first time, it may happen that a firmware update is downloaded to be installed on your device. Updates may take up to an hour or more to complete.

If you are having trouble with the firmware update, i recommend to take a look at our help article Why can't I update my Fitbit device?

I hope these tips will be helpful. Happy 2025!

[Nola23]

I discovered that I needed to update my app. Then it worked. Thank you for
your response.