Versa 4- Step count on watch 1 mile off every day.

[VanT_]

Step count on watch 1 mile off every day. 

Moderator edit:  updated subject for clarity

 

[ManuFitbit]

Welcome to the Fitbit Community @VanT_ 

Thanks for sharing the details regarding the inconvenience with the step count in your Versa 4.

If the GPS is getting disconnected during your activity, the Versa 4 may track different information for the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

[Rich_Laue]

It looks like you may be starting to events to record the walk. 

With GPS distance can be calculated by using GPS data. 

Without GPS your Fitbit counts steps, not distance. Then uses the stride setting and step count to take an educated guess for the distance. 

If the current stride setting is not set to your average stride, yes the guess at the distance will be off. 

For the stride setting

Fitbit App - Account - Activity & Wellness - Exercise - Stride Leangth