Versa 4 Unable to connect

[Vitka1234]

Hello! I went on holiday and my versa 4 ran out of battery. Upon return, I charged it and that's the screen I am getting. Tried resetting it, removed the device and tried it as if it's a new watch, nothing works. My phone does see the watch as it starts a setup, however after putting the code to connect it just says something went wrong, error occurred.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Vitka1234 ! Welcome to our community forums! 

I'm sorry to hear that you are unable to set up your Versa 4. I appreciate all the steps you have tried before contacting us. 

It is necessary to verify that the requirements for pair the tracker are met:

• 1. Since you have followed the instructions for your devices indicated in How do I set up my Fitbit device? Note that you can not configure the monitor from the device's Bluetooth screen; you must open the Fitbit application and follow the instructions that appear on the screen.
• 2. The software on your mobile device is updated. To discover if there is an update available for installation:  Touch Settings> About phone or About device> Android version.
• 3. The Bluetooth configuration of your mobile device is activated. Touch Settings> Connections> Bluetooth.

Check again the following information about your mobile device:

• Power saving mode is disabled on your device. This mode usually causes the device to turn off Bluetooth.
• You have the location services activated and the Fitbit application has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• The Fitbit application is authorized to run in the background on your phone.

Once you have verified the requirements, please follow the steps in the article below: Why can't I set up my Fitbit device?