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Versa 4 and App Keep Resetting My Steps to Zero

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‎01-23-2023 10:38

‎01-23-2023 10:38

Just as the title says. This just started today. No issues since I got this watch 2 months ago. Today, it will log so many steps, then the next time it syncs, it resets to zero. Yet the calories burned remains. I've rebooted the watch and restarted the app. The issue still persists.

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‎01-23-2023 19:28

‎01-23-2023 19:28

I had the same problem today too! My actual Fitbit showed all info then I went to sync it around 7pm, it earsed all the data. It shows it stopped working at 1:04am. 

I replaced my Versa 3 because it stopped working all together. My current Versa is from November 2022.

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‎01-27-2023 07:17

‎01-27-2023 07:17

I found why my Fitbit was doing this. I had manually entered steps from when I didn't have my watch on and I mistakenly made the time frame for 20 hours. So everything that I did was cleared and overridden by that one entry. Once I removed that entry, everything I did updated on my watch and app.

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