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Versa 4 and Fitbit app won't show the same amount of steps (Take #4)

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‎12-13-2024 11:04

‎12-13-2024 11:04

This following issue, indicated below, has hit me on 7Sep2024, Sun 22Sep2024, and Fri 29Nov2024. I posted about these each time. This issue just happened again Thu 12Dec2024 and still continues Today.

I have the Versa 4 (20001.210.26) and App (4.30 Google) on my iPhone (iOS 18.2). These have been working perfectly since 29Nov2024. Yesterday (12Dec2024) at about 2pm EST, after I completed my Exercise (walk) the step count went crazy. The step count was about 12,000 on the Versa 4 and iPhone. Then I completed my Exercise via the App. Immediately after that my step count went to 18,000+ on both (Versa and iPhone). For the remainder of the day, after sync'n, these step counts changed between my Versa and iPhone. They would mostly not match. They would go higher in count. They would go lower. This is still happening now.

I have changed clock faces. This does help ensure the Versa 4 count matches what is reported in the Fitbit app. But the count is over-inflated by 3,000 steps! Something is going on at the cloud service level...

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‎12-14-2024 11:20

‎12-14-2024 11:20

Welcome back to the community @Kuj. 

Thank you for posting the details regarding this difficulty that you are experiencing with your Versa 4, and the steps that you already tryied in order to fix it. 

In addition to the reccomendation that you received once about to have the Fitbit app updated, I'd suggest you confirm that you are not using 'Mobile Track',  

Mobile track is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

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‎12-15-2024 07:36

‎12-15-2024 07:36

I am so tired of the issues with Fitbit versa 4 and the app! I have tried everything and still I can’t log my account activities or update to reflect the actual miles I put in at the gym! The watch doesn’t match the app and the app deletes my manual log of activity!   I am about to walk away from this watch after 8 years!!!

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