Versa 4 and Fitbit app won't show the same amount of steps

[Kuj]

Good morning LizzyFitBit!

The issues that last occurred 7Sep2024 started again yesterday (Sun 22Sep2024) and still continue this morning.  The blurb below still applies though some of the step counts are now different.

Thank you in advance!!!

7Sep2024 Post

I have the Versa 4 (20001.210.26) and App (4.25 Google - which updated 2 days ago) on my iPhone (iOS 17.6.1). These have been working perfectly for many years now. Yesterday (6Sep2024) at about 3pm EST, after I completed my Exercise (walk) the step count went crazy. The step count was about 14,000 on the Versa 4 and iPhone. Then I completed my Exercise via the App. Immediately after that my step count went to 22,000+ on both (Versa and iPhone). For the remainder of the day, after sync'n, these step counts changed between my Versa and iPhone. They would mostly not match. They would go higher in count. They would go lower.  This is still happening Today. Have factory reset the Versa 4 twice. Uninstalled and reinstalled the iPhone Fitbit App once.  Same behavior. Wondering if the 4.25 update a couple days ago had a bug. I had not started/finished an Exercise since last weekend.

Also, it recorded me walking 4,500 steps from 12am thru 6am this morning while I was sleeping!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kuj. It's nice to see you around the Fitbit Community Forums. 

Thanks for sharing these details, I'm sorry the issue persists and I wanted to let you know that our team is aware of this situation. They're currently working on a fix which will be released within the next few weeks.

I appreciate your patience and in the meantime, please make sure to keep the Fitbit app updated so the rest of your information can sync correctly.