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Versa 4 and Fitbit app won't show the same amount of steps

‎03-27-2025 08:22 - last edited on ‎03-28-2025 03:43 by Fitbit Moderator

‎03-27-2025 08:22 - last edited on ‎03-28-2025 03:43 by Fitbit Moderator

Just noticed my versa 4 is showing 6269 step count but the fitbit app on my phone is showing 6378. 

Have manually synced. Have deleted and reinstalled the app. Have shut the versa 4 down and rebooted - nothing is rectifying it. 

Moderator Edit: Clarified subject

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‎03-28-2025 00:08

‎03-28-2025 00:08

Hi @SherylMarie - other than repetitive syncing there is nothing you can do to fix the discrepancy. see Unreliable step counting bug

Author | ch, passion for improvement.

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