Versa 4 battery has drained in less than a day

[gwphantom1980]

Brand new Versa 4 straight out of the box - it's gone from 100% charge down to 3% in less than a day, and now it's buzzing like crazy in-between low battery information screen, charging screen, then Fitbit logo, then the cycle just keeps repeating. I've made sure there's no debris in the back, checked 2 different cables, used 2 different wall sockets, and tried a restart: all to no avail. Battery says higher percentage as soon as it's restarted, then it goes back through the same 3 screen cycle and goes down to 3% again. Any help would be appreciated. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @gwphantom1980!

Sad to hear about your initial experiences with your new Versa 4. Thanks for having taken your time trying to get things fixed by yourself.
To save you further efforts, I'd suggest to either return your Versa 4 or contacting Fitbit support for assistance:

Fitbit Support Contact 

[MarreFitbit · Accepted solution]

Hi there, @gwphantom1980. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 4 is still draining. We're here to help you! 

As with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

In addition to the steps you've tried, please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

If the issue persists, please follow @Talahthas' advice and chat with us online or give us a call. Click here to get connected.