04-21-2023 10:16 - edited 04-24-2023 10:15
04-21-2023 10:16 - edited 04-24-2023 10:15
My Versa 4 is 54 days old and battery lasts less than 24 hours, I only use it as a watch and to record daily exercise
The helpdesk refuse to replace until I send this one back
i can't do this as I only have one device and recording my steps/exercise for several years and don't want to break my streak, any ideas?
Moderator Edit: Clarified subject
04-22-2023 12:42
04-22-2023 12:42
Hi there, @penpen57. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling.
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
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04-22-2023 18:23
04-22-2023 18:23
I understand how frustrating it can be when your fitness tracker doesn't record your exercise properly, especially when it affects your streak. Here are a few suggestions to help you in this situation: Manually log the exercise: If the exercise didn't sync with the Fitbit app, you can manually log the exercise to maintain your streak. To do this, follow these steps: Open the Fitbit app on your smartphone. Tap the 'Log' tab at the bottom of the screen. Select the 'Exercise' tile. Tap the '+' icon to add a new exercise. Choose the type of exercise, input the start time, duration, and other relevant details. Tap 'Save' to log the exercise. Although this may not provide the exact same data as an automatically tracked workout, it should help maintain your exercise streak. Ensure all-day sync is enabled: To minimize the chances of missing exercise data in the future, make sure all-day sync is enabled on your Fitbit app. Open the Fitbit app. Tap your profile icon in the top left corner. Select your Fitbit device. Enable 'All-Day Sync' by toggling the switch. Check for software updates: Ensure that both your Fitbit device and the Fitbit app are updated to the latest version. This can help avoid issues with tracking and syncing. Reach out to Fitbit Support: If you continue to experience issues with exercise tracking or syncing, consider contacting Fitbit Support. They may be able to offer additional troubleshooting steps or identify any known issues with your device. Remember to start your exercises manually on your Fitbit if you want more accurate tracking and to ensure the exercise is recorded. This can be done by selecting the 'Exercise' app on your Fitbit and choosing the appropriate activity type before starting your workout.
04-23-2023 02:20
04-23-2023 02:20
Support team have been no help whatsoever
04-23-2023 02:21
04-23-2023 02:21
Hi sounds like a great idea but I don’t have a log tab at the bottom of the screen only
Today
discover
community
premium
04-23-2023 02:25
04-23-2023 02:25
I have figured out how to do it now, many thanks
04-23-2023 10:46
04-23-2023 10:46
Also having issues of the same sort. Help desk has been useless and condescending. I wish you luck. I'm buying a Garmin
04-23-2023 10:47
04-23-2023 10:47
I bought the device to be independent
04-24-2023 09:51
04-24-2023 09:51
Hey, I have the same problem With my new fitbit Versa 4. Did you find a solution for the problem why the watch automatically stops the exercise at any time?
04-24-2023 10:10
04-24-2023 10:10
The only solution is to manually add the exercise by clicking on the + next to exercise
04-24-2023 10:16
04-24-2023 10:16
04-24-2023 10:20
04-24-2023 10:20
Click on the +
then log, then type of exercise
04-24-2023 10:22
04-24-2023 10:22
04-24-2023 11:17
04-24-2023 11:17
04-24-2023 11:18
04-24-2023 11:18
04-25-2023 05:45
04-25-2023 05:45
If you check other forums charge issue is not specific to this family of fitbit. In the Charge 5 forum's ppl are having the same issue.