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Versa 4 battery last less than 24 hours

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My Versa 4 is 54 days old and battery lasts less than 24 hours, I only use it as a watch and to record daily exercise

The helpdesk refuse to replace until I send this one back

i can't do this as I only have one device and recording my steps/exercise for several years and don't want to break my streak, any ideas?

 

 

 

Moderator Edit: Clarified subject

 

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15 REPLIES 15

Hi there, @penpen57. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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I understand how frustrating it can be when your fitness tracker doesn't record your exercise properly, especially when it affects your streak. Here are a few suggestions to help you in this situation: Manually log the exercise: If the exercise didn't sync with the Fitbit app, you can manually log the exercise to maintain your streak. To do this, follow these steps: Open the Fitbit app on your smartphone. Tap the 'Log' tab at the bottom of the screen. Select the 'Exercise' tile. Tap the '+' icon to add a new exercise. Choose the type of exercise, input the start time, duration, and other relevant details. Tap 'Save' to log the exercise. Although this may not provide the exact same data as an automatically tracked workout, it should help maintain your exercise streak. Ensure all-day sync is enabled: To minimize the chances of missing exercise data in the future, make sure all-day sync is enabled on your Fitbit app. Open the Fitbit app. Tap your profile icon in the top left corner. Select your Fitbit device. Enable 'All-Day Sync' by toggling the switch. Check for software updates: Ensure that both your Fitbit device and the Fitbit app are updated to the latest version. This can help avoid issues with tracking and syncing. Reach out to Fitbit Support: If you continue to experience issues with exercise tracking or syncing, consider contacting Fitbit Support. They may be able to offer additional troubleshooting steps or identify any known issues with your device. Remember to start your exercises manually on your Fitbit if you want more accurate tracking and to ensure the exercise is recorded. This can be done by selecting the 'Exercise' app on your Fitbit and choosing the appropriate activity type before starting your workout.

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Support team have been no help whatsoever

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Hi sounds like a great idea but I don’t have a log tab at the bottom of the screen only

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I have figured out how to do it now,  many thanks

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Also having issues of the same sort. Help desk has been useless and condescending.  I wish you luck. I'm buying a Garmin

 

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I bought the device to be independent

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Hey, I have the same problem With my new fitbit Versa 4. Did you find a solution for the problem why the watch automatically stops the exercise at any time?

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The only solution is to manually add the exercise by clicking on the + next to exercise

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You mean in the App? And you do it always before you exercise?
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Click on the +
then log, then type of exercise

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I tried but I don‘t get it. I don‘t See anything on my watch, no heartrate measured, no time, no length or calories burned. This can Not be the Solution … 😞
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No fix. It happened again on this mornings exercise. It started but disappeared. Going to try factory reset again. Crazy tech

Get Outlook for Android<>
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Thanks but not what I bought device for.

Get Outlook for Android<>
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If you check other forums charge issue is not specific to this family of fitbit. In the Charge 5 forum's ppl are having the same issue.

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