Versa 4 battery lasts less than 24 hrs

[BrianBrogan]

My versa 4 needs to be charged every day. I am up to date with software updates, have virtually everything turned off, but still the battery drains so fast. 

[Heather-S]

@BrianBrogan Hey there, sorry to hear about your battery issue. Since it sounds like you've turned everything off and done some troubleshooting already, I would honestly try a factory reset to see if that will fix it. 

[BrianBrogan]

Thanks Heather,  will try that

[EstuardoFitbit]

Hi there @BrianBrogan, welcome to the community. @Heather-S Thanks for all the help you provided. 

Thank you for reporting us about the inconvenience you are facing with the battery of your device. Let me provide you with some tips. 

As you might know there are certain functions that may have an effect on how long your device's battery lasts. The Always On Display is one of the features I describe. With some clock faces, you may use this option to keep the display on always.

Please take a look at this article, and make sure there is nothing extra that you might turn off. 

[BrianBrogan]

Thanks @Heather-S and @EstuardoFitbit for your help. Unfortunately none of these tips look to have worked. Since I charged my Versa 4 to 100%, it has still dropped to 88% in the space of 3 hrs. I calculate that it will still need to be charged again within 24hrs.

[Heather-S]

@BrianBrogan Unfortunately, if none of the above fixed your battery issues, I think the best thing is to reach out to Customer Support for further assistance. Best of luck!

[EstuardoFitbit]

Hello there, @BrianBrogan.  

Let me help you out with that! I'd create a new case on your behalf, our customer support team will contact you as soon as possible so they can check your device's warranty out.

Please keep an eye on your inbox. 

[BrianBrogan]

Thanks @EstuardoFitbit for the help, much appreciated.

I have found that my Versa 4 has given me a new lease of life, and would be lost without it now having been a couch potato for the past number of years.

[EstuardoFitbit]

Hello @BrianBrogan, thank you so much for sharing this great history with us. 

It's fantastic that you found the assistance to be helpful! Rest assured that we as a Fitbit staff and our dedicated Community Councils are always here to support you with your inquiries or difficulties.

This is a friendly space to share not only problems but experiences.

Have a great rest of your day.