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Versa 4 battery not charging

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‎04-01-2025 02:59 - last edited on ‎04-01-2025 03:19 by Fitbit Moderator

‎04-01-2025 02:59 - last edited on ‎04-01-2025 03:19 by Fitbit Moderator

My versa 4 won’t charge this morning.  I have tried another charger, lead and electric points but still not charging.  Is there still a customer chat line or other line of help ?

Moderator Edit: Clarified subject

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‎04-01-2025 03:23

‎04-01-2025 03:23

Hi there, @Clairecole. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 won't charge anymore. I understand your concern, we are to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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