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Versa 4 battery won't charge - performed factory reset but can't update due to battery level

‎11-05-2025 05:49

‎11-05-2025 05:49

My versa battery would not charge so I performed a factory reset.  I downloaded the app on my newer Google Pixel phone and "added" the device (after removing it from the old phone). 

It's still not charging so I think it needs the fitbit update... but the update won't install because the battery level is too low.  Am I SOL?   What options do I have left?

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‎11-05-2025 06:11 - edited ‎11-05-2025 06:15

‎11-05-2025 06:11 - edited ‎11-05-2025 06:15

Hi @epef and welcome back to the forums. 

I appreciate a lot your message, and I'm sorry to hear that you are experiencing these issues regarding the charge and the update of your Versa 4. 

Please let me suggest you to read and follow the steps explained here: Why isn't my Fitbit device's battery charging?
Also, please take a look into the following help article: Why can't I update my Fitbit device?

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