Versa 4 behaving weirdly after updating to version 214

[Ratheesht]

My Fitbit Versa 4 has been behaving weirdly after updating to version 214. I used to get 5–7 days of battery backup, but after the update, the battery life is terrible (not even 12 hours). It turns off when the battery level is between 60–70%, and it won't turn back on until I connect it to the charger. Then, after about five minutes, the same issue occurs — it turns off again.

Moderator edit - updated subject for clarity 

[KDKlos]

Did you ever get an answer? 100’s of people with same complaint and I don’t see where Fitbit commented at all. Mine has been doing same thing and all they told me was to buy a new one and offered 35% off. Unacceptable!!! 

[Mbttbm]

Nope. Never received a response. I stopped using my Fitbit weeks ago; the charge wouldn’t hold and it would shut down with no warning. I am smart watch free! It’s possible to live without one!

[lmolinca]

I contacted customer services, received a call from Google and agreed a
replacement, which arrived 5 days later. Customer service were very
efficient and I'm happh with their service and my new device, which works
perfectly after installing the latest update.

[wonks21]

I thought I was the only one having issues!! Ever since the update, it doesn't track my sleep, and other things are not right either!

Fitbit needs to fix this!

[MerSW]

Mine says to update. But it won't; been trying for over a day. Maybe I really don't want the update! Data won't transfer even though it says "synced." Frustrated. Bought it last year. With all the comments on here about the new update, sure seems they want us to buy a new watch. 

[Kalanic51]

Mines going in the bin today. I've wasted yet another day uploading, downloading etc etc etc. It's worse than ever and will now only work if connected to the charger. Not much use to get my steps. 

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Moderator edit - word choice

[EleanorLong]

I’m having exactly the same and it happened when I went away this week and at 60% charge the screen died. I’ve just put it on the charger and it seems to have recorded steps for today whilst in my handbag but there was nothing on the screen. It makes it almost unusable!

[Fadiman]

Sleep 🛌 is no date yet

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I  would like to add star food and water so what I need is more mind/body weight numbers Fitbit versa 4 61.20001214.24 

[tRelC]

Mine appears to have added a clock facing that I did not add. This is causing my battery to drain even faster. I can't find the face store to change my face look for my versa 4. 

[KarBear86]

For me a factory reset did nothing to resolve the issues. Fitbit needs to check all of these forums and do what is right and get us an update to fix everything. I saw people are saying they are getting new watches. I can’t even get that as an option. Come on Fitbit you are better than this!

Moderator edit - formatting

[Fadiman]

Hi 👋 my Fitbit versa 4 no up it date get moving 💤 mind/body How set to workout?

[Bruce-Ferjulian]

Yeah, me too. I used to just use my Versa 4 for time and contactless payments. Now, unless I have  bluetooth turned on at the phone and the app running, the watch the nag icon about no connection to my phone keeps coming and going. Probably 15 to 20 times each minute. Loved the long battery life I used to get but now I'll just throw the watch out and never purchase a Google wearable again.

[Fadiman]

Add star :glowing_star: all loss 61.20001.214.24 like water food  

[Fadiman]

Hello my name is Fadiman (fadimo )   This is Fitbit versa 4 so it update on July 

[Drewski-2015]

Thank you for the heads up since I've had this watch for almost 2 years I refuse to update it due to this problem and possibly battery life being drained, I learned this when I had the first Fitbit watch and since then I wont update the software 

[Grandview6530]

Having the same issue... I wonder if Google would do the right thing a fix the issue they caused.

[Mike_Z32]

That’s highly frustrating. I had a sensa 2 prior and loved it. Not even a year on the Versa 4 and having this issue. If that’s the case then will be boycotting future products!

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Same issue. Had the red x, fixed that and now barely last 4 hours! Not even a year old!

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Couldn’t agree more! Do Better!!

[Wilberforce]

@Mike_Z32 Image like this?

I get the same.