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Versa 4- big red X.

‎09-04-2025 00:23 - last edited on ‎09-04-2025 10:22 by Fitbit Moderator

‎09-04-2025 00:23 - last edited on ‎09-04-2025 10:22 by Fitbit Moderator

My Versa 4 won't charge. I've cleaned it and tried resetting it. When I try a hard start I get a big red X.  Please help, I'm down to 34%

Moderator edit:  updated subject for clarity

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‎09-04-2025 10:23

‎09-04-2025 10:23

@Captduncel , A warm welcome to the Community ! 

Thank you for your message and efforts. 

Just to confirm, the red "X"appears on the Versa 4 or on the Fitbit App? Does it appear with any error message or just the x?

If this appears on the watch without any error message please try the following:

On the Fitbit app tap on the devices icon (upper left corner)> Versa 4 > sync now. 
You should get a banner in the app regarding an update for the Versa 4 . Tap on it and follow the steps on the screen. 

Should the banner not appear, try these other steps. 
On the app ta again on the devices icon> Versa 4 >Gallery. The app should show a popup to install the missing apps and recover the device.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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