Versa 4 black screen, but it comes on when on charger

[Sdangelo]

My Versa 4 has a black screen when I take it off the charger but the screen comes on Ok when on the charger

I have tried a shutdown and turn on again, a reset by holding the button), cleaning the back and charger, changing the clock face back to a default one.

On reset it gets a red X then the screen comes on (if on charger)

It seems to be draining more quickly - it said it was about 100% and in about 1 hour was down at 78%

It does sync when on the charger but seems to be totally off when I am wearing it as its not tracking steps or doing anything

[Bascott211]

I am having the same issue. Had the black screen, button doesn’t work, tapping the screen does nothing. Never saw a notification that the app needed updated but I did finally see that and updated. I have tried all the shut down and restart procedures. Bluetooth on and off. “Forget device” multiple times. Do NOT like the big red X !!!

I have no idea what changing the clock face would do. After 4 or5 tries I finally got one downloaded. Looked like everything was working - paired with the app, connected, synced and then everything disappeared. Again. Why? Because silly me thought I could take it off the charger and put it back on my wrist. Like a few other people said - as long as it’s on the charger, it seems to be fine as soon as you take it off you’re back to blank screen again. And round and round we go. This makes absolutely no sense why it suddenly just stops.

 

 

 

 

[JLD1234]

Mine does exactly the same.

Fitbit - what can you do about it?

[DavidSchlar]

Same thing happening here. Is there a solution?