Versa 4 black screen

[Tai90]

My versa 4 screen has been black for two days. It’s been charged. I have tried rebooting. 

I press the button. I hold it down. It in vibrates. No logo. No red X. 

It does nothing. 


Moderator Edit: Clarified subject

[Beachgirlfl]

I am having the same problem. Hopefully someone will respond soon 

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I fixed mine. If you haven’t done the update, go ahead and start the process on your phone. My Luxe 4 screen came on and once update was complete, everything came back. Hopefully that is all you need to do

[Fmullan]

I am having the exact same problem since yesterday.

[Beachgirlfl]

Do the update for your Fitbit and that should fix it

[MarreFitbit]

Hi there, @Tai90 @Fmullan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 device is still blank. I understand your concern, I will do my best to help you with this!

Have you tried checking whether your Fitbit app and Fitbit device is updated as @Beachgirlfl suggested? 

In addition to that, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Also, please make sure that your Fitbit devices are fully charged. A low battery will cause the blank screen or the device not being able to complete the update. 

@Beachgirlfl Thank you so much for helping out! I'm glad to hear that you managed to solve your issue.

[Fmullan]

Hi there,
Thanks for the feedback. I have tried all the suggestions given including
trying to install the update but each time i get the message "Couldn't
update - Something went wrong". I tried installing a new watch face too
but the same Ünable to install".
Is the new update only compatible with certain iphones perhaps or the
newest version?

It is strange how this has suddenly happened.
Thanks for any other suggestions or advice on how I should proceed to solve
this issue.

Kind regards,
Fiona

[MarreFitbit]

@Fmullan You're very welcome. Thanks for getting back to me and for the details provided. 

As I've mentioned in my previous response, did you make sure that your Fitbit device is fully charged? If you keep getting trouble updating your device, maybe it's with low battery to either complete the update or change the clock face. For troubleshooting steps, see Why isn't my Fitbit device's battery charging?

[Fmullan]

My fitbit indicates that it is fully charged so the charger seems to be
working. However, it is not syncing with the phone and I am unable to
install update. When I click on the left hand button to revive the screen
I have the instructions "To get started, download Fitbit app ......etc.."

So is there a hardware fault on the versa watch?

[MarreFitbit · Accepted solution]

@Fmullan As per the description of your last post, it seems like your Versa 4 is no longer paired to your Fitbit account. That would explain why you cannot either sync nor update your Fitbit device. 

With that being said, please try the following steps in the order listed:

• Check if by any chance your phone's Bluetooth shows the Versa 4 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 4 again.
• If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Fmullan]

Dear MarreFitbit, many thanks for this last advice which I am happy to say
has worked 🙂
Thanks, Fiona

[MarreFitbit]

@Fmullan You're very welcome! I'm glad to hear that the steps I recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Tai90]

I did the update when it first went black. 

[Tai90]

it did not. 

[Tai90]

I updated the app. Then, the app cannot sync. It was still syncing prior. After twenty minutes, the app said cannot connect device to bluetooth. I tried to do this manually in settings ( iphone), but it could not connect. 

I am done with fitbit now and will not get another ever. 

Thank you for you help.