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Versa 4 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2025 12:55 - last edited on ‎05-13-2025 07:18 by Fitbit Moderator

‎05-12-2025 12:55 - last edited on ‎05-13-2025 07:18 by Fitbit Moderator

Screen is black - I’ve held down the button for 10’seconss several times. 

Update: If I hold it down long enough I big res x comes on the screen. 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-13-2025 07:43

‎05-13-2025 07:43

Hi there, @Earthemma. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4's screen is still blank. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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