Versa 4 blank screen and only shows the Fitbit logo

[RS1290]

The screen on my watch has gone blank; the button still makes it vibrate and the green light remains.

I have tried pressing and holding the button, the logo appears, followed by a red cross and then the logo appears again. Rather than the watch face appearing however, the screen goes blank again.

The watch has full charge and is less than a month old.

Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RS1290. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.