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Versa 4 blank screen and won't respond to anything

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‎02-19-2023 20:57 - last edited on ‎02-20-2023 03:23 by Fitbit Moderator

‎02-19-2023 20:57 - last edited on ‎02-20-2023 03:23 by Fitbit Moderator

Versa 4 blank screen…. Tried to restart nothing…. Been charging all day and is only at 43% as per the app… nothing is connecting or syncing…. Can’t turn it on even… helllpppp

 

 

Moderator Edit: Clarified subject

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‎02-20-2023 03:27 - edited ‎03-09-2024 07:51

‎02-20-2023 03:27 - edited ‎03-09-2024 07:51

Hi there, @Msbadass. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track soon. 

Maria | Community Moderator, Fitbit


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‎02-20-2023 03:29

‎02-20-2023 03:29

@Msbadass Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working properly. As you've already have tried to restart your device by holding the side button for 10 seconds without success and given the symptoms you mentioned, I think there are issues with your device's display or display connector. Therefor I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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