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Versa 4 blank screen

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‎03-25-2026 14:31 - last edited on ‎03-26-2026 04:49 by Fitbit Moderator

‎03-25-2026 14:31 - last edited on ‎03-26-2026 04:49 by Fitbit Moderator

I have a versa 4 with a black screen that is completely in-operative. I have tried every single fix that is noted here at the community pages.

when I hold the button down for 10 seconds. I absolutely feel a vibration, but the Fitbit screen never reactivates. i did this step at least 30 times today.

I have charged my Fitbit most of today the last time I was able to sync was at 9:30 am est today. I feel a vibration when I connect it to a charger as well so I assume there is life in the watch. 

I took the community guides suggestion of changing the watch face. That worked once but the black screen on the watch never came back on to the Fitbit logo. 

I followed the instructions to forget the device on Bluetooth and NOW the watch and app cannot FIND each other. 

I do not know any way to do a FULL FACTORY RESET because I cannot see anything with a BLACK SCREEN. 

THE Post at community that discusses these fixes is turned OFF so I had to start a new page. 
can someone please contact me directly?!

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2 REPLIES 2

‎03-25-2026 14:35

‎03-25-2026 14:35

@gardenst8raider   Please contact Support  to get more help with your issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-26-2026 04:55 - edited ‎03-26-2026 04:56

In response to LZeeW

‎03-26-2026 04:55 - edited ‎03-26-2026 04:56

Hi there, @gardenst8raider. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. @LZeeW Thanks for your assistance! 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

Thanks in advance. 

Maria | Community Moderator, Fitbit


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