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Versa 4 calories are not syncing to my Fitbit app

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‎02-03-2025 01:50 - last edited on ‎02-03-2025 05:14 by Fitbit Moderator

‎02-03-2025 01:50 - last edited on ‎02-03-2025 05:14 by Fitbit Moderator

I am doing regular exercise and on the exercise data it’s saying I’m losing a certain amount of calories but on my dashboard it isn’t syncing. I have tried logging in and out and re starting my phone to no luck 

Moderator Edit: Clarified subject

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‎02-03-2025 05:16

‎02-03-2025 05:16

Hi there, @Af52. Welcome to the Fitbit Community Forums. I'm sorry to hear that your calories are not syncing. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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