Versa 4 connectivity issues

[Tami2020]

I have never been more unimpressed with a product, from the false advertising to not being able to have basic functions, I'm now stuck with a very expensive watch that can track my steps. When a product is advertised as having Bluetooth capabilities and being able to use second party apps, those things should actually work. To have a watch that accepts phone calls and not be able to connect Bluetooth headphones is ridiculous. This is a basic feature that needs to be fixed. I will not be recommending this watch to anyone. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Tami2020 - I don't know if this helps but did you know if you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

[MarreFitbit]

Hi there, @Tami2020. Welcome to the Fitbit Community Forums. I'm sorry to hear about your experience with Fitbit Versa 4 so far. I understand how you must be feeling. @Guy_ Thank you for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

I really hope your issues get solved soon.