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Versa 4 constantly showing "press the left button twice and tap 'payments' to pay"

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‎04-17-2023 11:12 - last edited on ‎04-18-2023 04:24 by Fitbit Moderator

‎04-17-2023 11:12 - last edited on ‎04-18-2023 04:24 by Fitbit Moderator

Since a few days, I receive approximately 5 times per hour the notification: 

"press the left button twice and tap 'payments' to pay"

 

This is at random moments, and I didn't push a button or wanted to pay with my Fitbit. Even when I'm inactive. Does anyone know how to solve this unwanted notification? 

 

Moderator Edit: Clarified subject

 

Best Answer
6 REPLIES 6

‎04-17-2023 13:07

‎04-17-2023 13:07

This is the worst. It pops up all the time and I can't get it to stop. I contacted FitBit support and they said it was a known issue but there is no fix for it. I'm ready to throw my watch in the trash!

Best Answer

‎04-18-2023 02:56 - edited ‎04-18-2023 02:57

In response to amolsen

‎04-18-2023 02:56 - edited ‎04-18-2023 02:57

Welcome to the Fitbit community, @Maartbus and @amolsen!

To get rid of this constant prompting for Google Wallet, I'd suggest reconnecting your devices to your accounts and setting them up from scratch. To do so please follow theses instructions:

 

1.) Remove your devices from your phone's Bluetooth settings.

2.) Force quit your Fitbit apps.

3.) Restart your devices by pressing and holding the side button for around 10 seconds until the Fitbit log appears on the display.

4.) Tap on your profile picture in the upper left corner of your Fitbit app's Today page.

5.) Tap Set Up a Device.

6.) Select Versa 4.

7.) Follow the guided instructions to set up your devices.

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎04-20-2023 04:46

In response to Talahthas

‎04-20-2023 04:46

I gave this a try....

 

Unfortunately it dit not help much.

What now?

 

Other options?

Best Answer

‎04-23-2023 04:02

In response to Talahthas

‎04-23-2023 04:02

Thank for you for your suggestion. I also gave this a try but unfortunately it doesn't help. If anyone else has any suggestions; they are more than welcome! 

Best Answer

‎06-28-2023 21:29

‎06-28-2023 21:29

There is no solution to it. But there is work around. If you use the screen awake feature, it wont show the tap to pay notification or very few. I love to use my watch to track my health but I am so close to throw it away. Or sell it to some other user who can keep up with this crap. Never buying fitbit pay or any google hardware product. lol

I think its google way of saying bye bye FitBit, hello google watch.  Never buy Google hardware..

Best Answer

‎07-12-2023 16:35

In response to SunsetRunner

‎07-12-2023 16:35

Thanks! I'm going to give this a try. The constant notifications are driving me crazy! Glad it's not just me. 

Best Answer