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Versa 4 continuously shutting down

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‎12-26-2025 12:26

‎12-26-2025 12:26

Versa 4 battery charged fully but keeps shutting down, have tried to reboot … frustrating

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2 REPLIES 2

‎12-26-2025 12:29

‎12-26-2025 12:29

My Fitbit sees responsive but it’s jus giving me a black screen, idk how to fix it, I thought the problem was over with once I restarted it and my watch was updating but no, same thing 

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‎12-26-2025 13:51

In response to Maskfit

‎12-26-2025 13:51

Welcome to the community forums @BernMc @Maskfit. 

Thank you for sharing the details regarding the issue that you are experiencing with Versa 4. 

I appreciate you both taking the initiative to try and resolve the situation on your own.

@BernMc, please try to follow the steps listed in this help article: Extend your Fitbit device's battery life

In addition, confirm that your device is running the latest version of the Firmware: Update your Fitbit device. 

Please @Maskfit, try to restart the device as indicated here: How do I restart my Fitbit device?

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