10-18-2023
07:56
- last edited on
10-19-2023
04:17
by
MarreFitbit
10-18-2023
07:56
- last edited on
10-19-2023
04:17
by
MarreFitbit
Just noticed my Versa $ has not synced all my steps for the last few days. It has now synced yesterday, when I noticed and manually synced but have I lost the data for the previous few days?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
10-19-2023 04:23
10-19-2023 04:23
Hi there, @MadWeimlady. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your data. I understand your concern with this.
While reading your post, it seems like your Versa 4 might have been unpaired from your account for the previous days and that would explain why after manually syncing your Versa 4, all your data couldn't be recovered/transferred.
Most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
Have you been having syncing issues lately? If so, please see Why won't my Fitbit device sync?
On a side note, please note that you can indeed manually add your data if you remember the exact amount of steps you took during each day of the week mentioned. For more information, see How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-19-2023 04:23
10-19-2023 04:23
Hi there, @MadWeimlady. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your data. I understand your concern with this.
While reading your post, it seems like your Versa 4 might have been unpaired from your account for the previous days and that would explain why after manually syncing your Versa 4, all your data couldn't be recovered/transferred.
Most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
Have you been having syncing issues lately? If so, please see Why won't my Fitbit device sync?
On a side note, please note that you can indeed manually add your data if you remember the exact amount of steps you took during each day of the week mentioned. For more information, see How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...