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Versa 4 didn't track my distance

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‎12-05-2024 13:18 - last edited on ‎12-06-2024 03:56 by Fitbit Moderator

‎12-05-2024 13:18 - last edited on ‎12-06-2024 03:56 by Fitbit Moderator

Hello. My Versa 4 has stopped tracking distance. Please see screen shot. GPS tracked the route, but no distance. 

Moderator Edit: Clarified subject

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‎12-06-2024 04:03

‎12-06-2024 04:03

Hi there, @themattsav. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention.

Please note that our team is aware of the situation and is working on a solution to it. Nevertheless, I'd like to share with you that many users have confirmed that they were able to fix this issue by entering the stride length themselves. I think it is worth the try until our team has worked on the solution.

For more information, see Can I change my stride length in my Fitbit account?

For updates about this issue, please follow this thread Distance appears as 0 after sync

Maria | Community Moderator, Fitbit


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