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Versa 4 does not sync correctly

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‎01-18-2024 13:26 - last edited on ‎01-19-2024 06:35 by Fitbit Moderator

‎01-18-2024 13:26 - last edited on ‎01-19-2024 06:35 by Fitbit Moderator

I’ve had enough

this device does not work 

 

Moderator edit: clarified subject.

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‎01-19-2024 06:32

‎01-19-2024 06:32

Hi @Dre33. Welcome to the community forums.

Thank you for sharing the inquiry regarding your Versa 4. Sorry to know that it's not working. 

I'd like to know a little more information about it.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device as indicated in this help article.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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